Returns & Exchanges
RETURNS & REFUND POLICY
Because every product is personalised and made specifically for you, products generally cannot be returned due to a change of mind.
Returns or replacements will be considered where:
- The wrong product was supplied.
- The product arrives damaged.
- There is a manufacturing defect.
Claims should be submitted within 7 days of delivery with photographs emailed to info@madebymine.co.za.
If your claim is approved, we will repair, replace or refund the item as appropriate in accordance with the Consumer Protection Act.
Artwork errors approved by the customer before production are not refundable.
